Return/Refund Policy

UPDATED RETURN POLICY 3/30/23

ALL RETURNS: EXCHANGE OR STORE CREDIT ONLY. NO REFUNDS.
 

RETURNS on Damage/Defective Merchandise: 

 If you have received an item with any defects/damages, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days of the TRACKING confirmation RECEIVED DATE, you will disqualify for a return. 

For Other Return items please contact us within 5 days of receiving your order to inform us of the issue. If we are not notified within 5 days of the TRACKING confirmation RECEIVED DATE, you will disqualify for a return.  

**ITEM MUST NOT  HAVE BEEN WORN OR WASHED** 

YOUR ITEM WILL BE RETURNED BACK TO YOU IF IT IS DETERMINED YOUR ITEM WAS WASHED/WORN. NO REFUND/NO CREDIT WILL BE ISSUED. 

 
*After submitting your return request, you will have 2 business days after we send confirmation email to ship return back to us. 

For products that are returned in accordance with this return Policy:

*CREDIT WILL BE ISSUED ONCE THE RETURN IS RECEIVED BY OUR SHIPPING DEPARTMENT AND PROCESSED WITHIN 3-5 BUSINESS DAYS. You will receive a store credit by email once complete. 

RETURN LABEL AND SHIPPING COST IS THE CUSTOMER'S RESPONSIBILITY WHETHER EXCHANGE OR STORE CREDIT IS BEING REQUESTED. (Shipping agent of your choice)

STORE CREDIT WILL BE ISSUED ON ALL RETURNS TO BE USED ON FUTURE PURCHASE. NO CASH REFUND. 

• EXCHANGE ****ONLY if the item size/color is in STOCK AT  THE TIME OF PROCESSING REFUND, 
• AND ONLY IF EXCHANGE was indicated when the return was initiated. (OTHERWISE, A STORE CREDIT WILL BE ISSUED).
• EXCHANGE ITEM SHIPPING FEE --$6.95 NORMAL SHIPPING RATE WILL APPLY TO ALL EXCHANGES shipped from our facility in the US to the US.      

****which will be charged on the ORIGINAL payment method you used for your original purchase order. 

***REDUCED SHIPPING RATE MAY APPLY to (damage/defective), which will be discounted when return/exchange is being processed.

**** RETURN LABEL/SHIPPING COST of your return is the CUSTOMER'S RESPONSIBILITY even IF it is an EXCHANGE for the same item or DUE TO (damage or defective). 

*All CLEARANCE items are FINAL SALE (NO RETURNS)

*All accessories are FINAL SALE (NO RETURNS)

*All bodysuits, swimwear, and or lingerie are FINAL SALE (NO RETURNS)

We understand sometimes there may extenuating circumstances, so at times we may choose to make exceptions, on a case-by-case basis at our discretion. 

SEND RETURNS: 

Glitz House of Luxe

RETURNS 

1202 1st ST East

#421

Humble, TX 77338

EMAIL returns@glitzhouseofluxe.com